Manager Customer Relation within Customer Support (m/f)

Manager Customer Relation within Customer Support (m/f)

Tussenhausen-Mattsies, Germany

• Developing the customer relation process for the Customer Service.
• Implementing and operating the CRM system.
• Producing CRM documentation e.g. the Customer Support Manual.
• Providing regular CRM-reports and analysis to management.
• Developing the Customer Service Portal (Webpage).
• Provide inputs and updates for the Webpage.
• Implementing and adapting the CRM into the ERP-Software

We are looking for a highly motivated, pro-active, flexible and responsive person who has very good analytical and conceptual skills as well as interpersonal skills and is able to work independently and as a team player. He must be able to draft contracts technical documentation and manage a significant cash flow process:

• Competence in Microsoft Office software.
• Competence in Typo3 or similar Content Management System a plus.
• Competence in ProAlpha, SAP or similar Enterprise Resource Planning software and database systems a plus.
• Good English language skills (spoken and written).
• German language skills beneficial (other languages a plus)

The successful candidate shall have a background in economics or business administration. A well developed understanding of aircraft technical matters is necessary. An additional aeronautical engineering degree or similar qualification is supportive.

Starting date by agreement

Grob Aerospace GmbH
Herr Günther Jackert, Manager Human Resources
Lettenbachstrasse 9
86874 Tussenhausen-Mattsies
Germany
Tel +49 (0) 8268 998 129
Fax +49 (0) 8268 998 114
g.jackert@grob-aerospace.de
www.grob-aerospace.com

Please send your written application in English to the contact person mentioned above.